🚀 LAUNCHING SOON — REQUEST EARLY ACCESS

Enterprise ITSM &
Service Desk Platform

Unify Incident Operations, Change Governance, Contract SLA Intelligence, and Automated Routing into one ultra-fast workspace.

📄 Executive Datasheet (PDF)
🛡️ Encrypted Audit Control
⚡ SLA Countdown Active
🛡️
Encrypted Audit Control Role-Based RBAC & Session Security
⚡
SLA Countdown Active Target Response: 14 mins remaining
MBX CORTEX — Executive Real-Time Operations Queue
Executive Dashboard Screenshot
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99.99%
Uptime SLA Reliability
65%
Self-Service Deflection Rate
4.2x
Faster Resolution Throughput
100%
Role Access Audit Control
Interactive Feature Tour

Engineered for High-Velocity Service Teams

Explore live workflow interfaces designed for enterprise operational efficiency.

Incident Management Grid & Deep Ticket Inspector

Real-time queue management with smart priority filtering (P1-P4), live SLA countdown timers, detailed worklogs, and automated notifications.

Multi-dimensional Queue Filtering

Sort by priority urgency, SLA breach risk, assignee team, and resolution status.

Worklogs & Time-Tracking

Immutable activity logs recording billable resolution minutes.

Incidents Operations Grid
Incidents Grid
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Change Request Lifecycle & Risk Scoring

Govern infrastructure deployments with mandatory risk scoring, technical reviews, Change Manager approval gates, and emergency backout plans.

Lifecycle Stages

Draft → Submitted → Change Manager Review → Scheduled → Implemented → Closed.

Change Requests Lifecycle Grid
Change Requests Grid
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Multi-Contract SLA Policies & Escalations

Define customized SLA policies per service contract, tie timers to business calendars, manage client accounts, and track breach performance analytics.

SLA Policy & Engine Dashboard
SLA Management
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Automated Workflow Engine & Trigger Rules

Eliminate manual triage with automated conditional routing, auto-assignment, multi-stage approval actions, and webhook integrations.

Workflow Engine Configuration
Workflow Engine
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Executive Reporting & Operational Intelligence

Track team throughput, backlog trends, SLA compliance percentages, and client contract utilization analytics.

Insights & Analytics Dashboard
Insights & Reporting
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Self-Service Knowledge Base & Article Portal

Reduce ticket volume with searchable solution articles, category taxonomies, and agent resolution templates.

Knowledge Base Portal Grid
Knowledge Base Grid
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Enterprise Architecture

Built for Enterprise Scale & High Availability

Designed from the ground up for high-performance enterprise IT Service Operations.

Enterprise Access Control

Granular role-based access control (RBAC), session token security, and immutable security audit trails.

SLA Contract Intelligence

Proactive countdown timers tied to client agreements, automatic escalation notifications before breaches occur.

Industry Standard Change Governance

Structured risk assessment scoring, Change Manager approval gates, and emergency backout plan validation.

Automated Engine

End-to-End Automated Ticket Lifecycle

How MBX CORTEX processes incoming incidents and requests automatically from ingest to closure.

1

Ingestion

Email, API, portal, or monitor webhook ingestion.

2

Smart Triage

Automated priority scoring & agreement lookup.

3

SLA Calculation

Priority matrix & countdown timer set.

4

Auto Routing

Workflow engine assigns target group.

5

Resolution

Worklogs, audit log, & client sign-off.

System Governance

Enterprise Security & System Standards

Designed to deliver high operational efficiency, enterprise security, and strict governance across all service desk workflows.

Role-Based Access Control & Security

Granular role-based access control (RBAC), session token isolation, encrypted database queries, and immutable audit logs.

Real-Time Queue Synchronization

Instant live queue updates, real-time event notifications, and automated state synchronization across multi-tier support teams.

Contract SLA Intelligence

Proactive breach countdown timers, dynamic business calendar rules, and automated escalation triggers to guarantee target compliance.

Industry Standard Governance

Structured 9-stage change request lifecycle, mandatory risk matrix scoring, and mandatory emergency rollback plan validation.

Got Questions?

Frequently Asked Questions

How is enterprise security and access control managed? +
MBX CORTEX enforces role-based access control (RBAC), session token security, and encrypted audit logs, ensuring team members only access data aligned with their authorized permissions.
Can we host MBX CORTEX on-premise or in private clouds? +
Yes! MBX CORTEX is fully containerized via Docker and Kubernetes, allowing deployment in private AWS/Azure VPCs, on-premise servers, or our managed cloud.
Does it support email-to-ticket creation? +
Yes, inbound emails are parsed automatically, matching incoming email routing rules and automatically creating tickets with priority scoring and SLA timers.
✨ Private Beta Access

Get Priority Access Before Public Launch

Join the early access queue to receive priority onboarding and exclusive launch terms for your IT organization.

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